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Privacy Statement

At RDC-CBS, we’re committed to our customers. As well as providing you with unbeatable value and an excellent service, we believe it’s important to protect your privacy. Where we obtain certain pieces of personal information (also called "personal data") it’s our job to make sure we take every step to protect your personal details. By using RDC-CBS, you consent to the collection and use of this information by RDC-CBS. If we decide to change our privacy policy, we’ll post those changes on this page so that you’re always aware of what information we collect, how we use it and under what circumstances we disclose it.

Under the Data Protection Act 1998, specific obligations are placed on us in the way we handle this type of information. The aim of this privacy policy is to let you know what personal information we collect from you when you purchase products and services from us, when you use our website and when you contact us, how we store and use it, and how you can access and manage this information.

Our Privacy Policy explains how and why we collect information from you, how we store it and use it, and how you can access and manage this information. It will also explain the security measures we take to protect your privacy, and will outline things we’ll never do to compromise the protection of your personal information.

Here is a list of things we’ll always do:

We agree to ensure that all personal data is collected in a fair and lawful manner and used only for specified purposes.

We agree to ensure that personal data sought is adequate, relevant and not excessive for the purpose.

We aim to ensure that the personal data we keep is accurate and up-to-date. To achieve this we do need individuals to tell us of changes to their personal data.

We agree to keep personal data secure at all times.

We agree to keep personal data no longer than is necessary and to dispose of it appropriately when it is no longer required.

We take appropriate technical and organisational measures against unauthorised and unlawful processing, accidental loss, destruction or damage to personal data.

We will only pass your personal data onto another organisation if we need to for the purposes of providing our products and services, or are required to by law or regulation. Before transferring any such data, we will check that the organisation has appropriate data protection policies.

1. Using your personal information

1.1        We and our agents may use your information to:

Provide you with the services you have asked for.

Contact you for suggestions on how we can improve the way we operate, or about how we can improve any services and products we have provided before, now or in the future.

Create statistics, run reports, analyse customer information, create profiles and create marketing opportunities.

Help detect and prevent fraud, debt and loss.

Help train our staff. We may use your calls and emails as a part of our quality monitoring and training and development processes. This allows us to provide our employees with constructive feedback which is a part of our continuous training and development scheme. This ensures our employees, our Customer Service team in particular, can provide you with the best customer service possible.

We may contact you (including by email, phone or text) about the services we and our partners may be providing to you using the details that you have entered on our website. If you register for email updates through our website, we may occasionally contact you by email about our services and products. When you first sign up to RDC-CBS, or an third party portal managed by us we will give you the opportunity to say whether you would be happy for us to contact you with marketing information. However, you can always contact us (at the address set out below) at any time if you change your mind.

1.2        We may also monitor and record any communications we have with you, including phone conversations and emails, to make sure we are providing an excellent service to our customers.

2. Sources of Information

When we contact you, we may use any information we hold about you to do so. We may contact you by email, phone, text or multimedia message (or other forms of electronic communications). If we are contacting you to tell you about any new offers or initiatives, we will do so in line with how you have told us you would prefer to receive marketing information. If you would prefer not to receive any marketing information, you can let us know at any time by contacting us at the address given below.

3. Disclosing Information

3.1        We may allow other organisations and people to use information we hold about you to provide any services you have asked for.

3.2        From time to time these other people or organisations may be outside the European Economic Area (EEA), and as a result we may pass your information to countries that do not have the same standards or protection for personal information as the UK. If we, our agents or our service providers, do this, we will make sure that it happens with the relevant legal protection in place and we’ll always take reasonable steps to ensure that these organisations will secure the customers data.

4. Protecting information

We follow strict security procedures to protect personal information. This includes following certain guidelines.

We strongly recommend that you do not disclose your RDC-CBS login details to anyone. Please always remember to log out of your account when you have finished using RDC-CBS.

From time to time RDC-CBS include hypertext links to sites which are created by individuals and companies outside of RDC-CBS. We do this when there is a particular relevance to the topic you’re reading about and the site we take you to. Whilst we endeavour to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, nor the integrity of the content contained within them.

5. The Internet

What are cookies?

A cookie is a piece of information stored in a small file which is sent to and from web pages.  They can be used to identify that you’ve visited websites before and some will be stored on your computer by your web browser. 
They are anonymous, so they don’t store any personal information of any kind.

How does RDC-CBS use cookies?

We use both cookies and / or tracking tags to understand how people use our websites and to help us to make your experience of our websites better.  Some of them are essential for our websites to work properly.

– For measuring web traffic we use a program called Google Analytics, which in turn uses cookies to help us find out how many people visit our websites, which pages and parts are most popular, how long people spend in each area and what information people are searching for.  All this insight helps us to understand how we can improve our websites.


– For logging into RDC-CBS websites our customers and employees can log into all our websites and so we use cookies to track that they are logged in and what areas of the sites they use most.

– For the content on our websites we use short-term cookies to recognise your device as you move around our site and that any information you have entered is remembered the next time you visit us.

How can I manage my cookies and where can I find more information?

If you don’t want us to use cookies in your web browser, you can remove them from your computer or change your browser settings so that it either blocks cookies altogether or asks you if you’d like to accept them from some websites.  As we mentioned earlier, some of our cookies are essential for our websites to work properly.

The internet industry body, the Internet Advertising Bureau has set up a website to provide information and advice on cookies, tags and behavioural advertising and another trusted source which gives information about how to delete and control cookies is by the law firm Pinsent Masons

If you have any other questions please contact us at and we’ll do our best to help you.

If we change our privacy and cookies policy substantially, we’ll tell you by adding an article to the FAQ section of

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  • 09-Jun-2015